We at Emily’s take great pride in providing our customers with sweet and decadent treats made with the utmost care and highest quality standards.  From the moment your items are produced to the moment they are shipped to you, we want your experience with emilyschocolates.com to be the very best. 

No one wants a puddle of chocolate when their order arrives, so even when it comes to shipping, we want to make sure that our customers receive their orders in the best condition possible.

What service do you use to ship your products? 

Our orders are shipped exclusively via FedEx year round, and during the cooler part of the year we offer Ground, 2 Day, and Overnight Shipping options.   We are extremely sorry but at this time, we cannot ship to FPO or APO addresses.

When will my order go out?

It might be a balmy 60° in Seattle, but it also might be a scorching 100° in Phoenix.  The bottom line is that temperatures vary throughout the U.S.  This is why, we do not to ship our products over the weekends.  Our priority is to make sure that you receive your chocolates in pristine condition, so please below to get an idea of when your products will ship:

• Once received, we reserve up to 72 hours to process your order.  However, our general rule of thumb is that we try our very best to ship orders out the same day if at all possible.
•  Orders with 2 Day shipping placed on Monday - Wednesday of each week before 12:00 PM Pacific Standard Time in most cases will ship the same day provided the item is in stock. 
•  Any orders with 2 Day Shipping Placed after 12:00 PM Pacific Standard Time of each week will NOT ship out until the following Monday.  This is to minimize the risk of your products being stored in an area for a prolonged period of time in place with unknown temperature variables.
•  Orders placed by 12:00 PM Pacific Standard Time with Overnight Shipping and orders placed in states eligible for Ground Shipping, in most cases will ship the same day. 
•  Orders placed with Overnight or Ground Shipping on Friday of each week, in most cases will not ship out until the following Monday.

A Note on Addresses & FEDEX Deliveries:

Please make sure to double check the addresses that you are shipping to as we can only be responsible for the addresses that are submitted when placing an order.  We are also not responsible for incorrect, delayed, or undeliverable addresses.  Whatever address you submit, is where it will ship to.  So if it is wrong we are not responsible.  If you notice an error in the address you have submitted, please log into your account and make a change to your shipping address or contact us at 1.888.469.2637 immediately.  We will make every effort to correct the address. 

Year round, Emily’s Chocolates instructs FEDEX to leave packages if no one is available for a signature.  Once your package ships please use your tracking number to watch out for the shipment or inform the recipient that chocolaty goodness will be coming to them.  This is especially important during the Warm Weather Shipping Season, so please take this into account and make appropriate arrangements.

Emily’s is NOT responsible for any packages that are missing, stolen, damaged, or altered once they deliver to the specified address.

International Shipping

While International Shipping is not available through our website, it doesn’t mean we wont try!  If you live out side of the United States and would like to purchase our chocolates, we are happy to work with you and see if we can feasibly deliver items to you.  However, there will be areas of the world that we will not be able to deliver to.  If you are interested please call us at 1-888-4MY AMES 8:00AM – 5:00PM Pacific Standard Time, Monday – Friday.

Our commitment to you: 

We stand by our goals to deliver your chocolate in great condition.  If for any reason your order does not meet with your satisfaction, contact our customer service representative at 1.888.469.2637 or via email at orders@emilyschocolates.com and we will work with you to find a solution.