Emily's Chocolates

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Return Policy


At Emily's we make every effort to pack your order correctly, the first time.  If for some reason you do not receive an item that you have ordered, please notify us within 72 hours of receiving your order.  We will promptly reimburse you for the product that has not been sent out our send a replacement.

Please follow the steps below: 

  • send an e-mail with a brief explanation about why you are returning the product. Please include the following in your correspondence:

  • Order #

  • UPC Code number (found on the bottom of the box of the product you wish to return).

  • Lot Code and Best Before date found on the package.

A customer service representative will respond promptly with a recommended solution.
 
Thank you.


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