Returns & Exchanges

At Emily's we make every effort to pack your order correctly, the first time.  If for some reason there's a problem with your order, please contact us within 20 days of the purchase of your order and we will work with you to find a solution.

What is your return policy?

We can only accept returns and exchanges for incorrect, damaged orders, and product issues.  Contact us for returns and exchanges within 20 days of placing your order.  Depending on the issue, we will either replace your items or issue you a refund.  Please note that refunds may take between 2-7 days to process.  

How can I contact you about my return or exchange?

If you have an order that needs to be returned or exchanged per the criteria listed above please contact us through our "Contact Us" page.   Hold on to all product and product and product packaging until your refund or return has been fully processed. Please initiate a return by contacting us and we will work with you to help process your return or exchange as needed.

 Lost & Stolen Orders

While we take every precaution to make sure you order ships accurately and promptly, it is important that you, provides us with accurate shipping information and are responsible for the package once it's incoming.  We cannot issue refunds for address errors, theft, or negligence.  It is your responsibility to contact the designated shipping carrier to request compensation for orders that are incorrectly shipped to businesses, homes, or to a 3rd party location or on behalf of another individual.  

Warm Weather Shipping Issues

During the Warm Weather Shipping Season we adjust our shipping schedules, assess weather conditions in real time, and pack each order to endure a period of exposure to elevated temperatures.  We to do not accept returns or issue refunds on any orders left in the elements for an extended period of time.  It is the responsibility of the recipient and/or the purchase to ensure that orders are not left to sit out in the elements.